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Terms of sales
Article 1 – Scope of application
These General Conditions of Sale (CGV) apply to all coaching services for Twitch streamers offered by YZ DIGITALS LLC (hereinafter referred to as “the Company”), to the exclusion of all other conditions.
Article 2 – Coaching services
The Company offers four levels of service for coaching Twitch streamers, as described on the Company’s website and/or in sales materials.
Article 3 – Order and confirmation
3.1 To order a coaching service, the client must complete an online form or contact the Company by email or telephone.
3.2 The order will be confirmed by the Company by email, mentioning the details of the chosen service, the price, the payment terms and the contact details of the designated coach.
Article 4 – Prices and payment terms
4.1 The prices for coaching services are indicated on the Company’s website and/or in commercial documents.
4.2 Payment for the coaching service must be made in full upon confirmation of the order, by credit card, bank transfer or any other means of payment accepted by the Company.
4.3 In the event of late payment, the Company reserves the right to suspend or cancel the coaching services.
Article 5 – Cancellation and refund
The customer can cancel his order by contacting the Company via the form located at https://streambest.net/contact , by email at contact@streambest.net or by telephone. In this case, the customer will be refunded in full.
Article 6 – Modification of coaching services
6.1 The Company reserves the right to modify the coaching services, particularly in the event of force majeure or unavailability of the coach.
6.2 In this case, the Company will inform the client as soon as possible and will offer, depending on availability, another coach or another date for the coaching sessions. If no solution suits the customer, the latter may request cancellation of the order and a full refund.
Article 7 – Liability
7.1 The Company undertakes to provide coaching services competently and professionally, in accordance with the descriptions provided on the website and/or in commercial documents.
7.2 However, the Company cannot be held liable in the event of non-achievement of the client’s objectives, the results depending on numerous factors independent of the coach’s intervention.
Article 8 – Intellectual property
8.1 The materials, advice and other content provided by the Company as part of the Coaching Services are protected by copyright and may not be reproduced, shared or exploited without the prior written permission of the Company.
8.2 The client undertakes not to disclose to third parties the advice, techniques and other information received during the coaching sessions, without the prior written authorization of the Company.
Article 9 – Confidentiality
9.1 The Company undertakes to respect the confidentiality of personal and professional information provided by the client in the context of the coaching services, and not to disclose it to third parties without the prior written authorization of the client.
9.2 The client undertakes to respect the confidentiality of the information and documents shared by the Company and the coach, and not to disclose them to third parties without the prior written authorization of the Company.
Article 10 – Complaints
10.1 In the event of a complaint regarding the coaching services, the customer must contact the Company via the form located at https://streambest.net/contact , by email at contact@streambest.net or by telephone within 7 days from the end of the service concerned.
10.2 The Company undertakes to carefully examine the complaint and to propose, if necessary, a suitable solution to resolve the problem.
Article 11 – Applicable law and competent jurisdiction
11.1 These General Terms and Conditions are governed by Singapore law.
11.2 In the event of a dispute relating to the interpretation, execution or termination of these General Terms and Conditions, the parties will endeavor to find an amicable solution. If no amicable solution can be found, the dispute will be subject to the exclusive jurisdiction of the courts of Singapore.
Article 12 – Modifications to the General Conditions of Sale
The Company reserves the right to modify these General Terms and Conditions at any time. Changes will be effective immediately upon posting on the Company’s website and will apply to orders placed after that date. The customer is advised to regularly consult the T&Cs to keep informed of any possible modifications.